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Lou Gerstner, the man who flipped IBM's fortunes, has what a former colleague calls "a vertical vision of reality." That is, if things aren't moving upward, he's very unhappy. When he took over at IBM in 1993, they were moving downward at a frightening speed, and what he did to turn the company around will probably be studied in business schools in future generations. Until then, we have IBM Redux, by Doug Carr, a very entertaining and instructive look at Gerstner and the company he revived. |